people in lobby at Highland Urgent Care & Family Medicine

FAQ

M–F 9:00am–5:00pm
Walk-ins Welcome

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General Questions

Where are you located?

We’re a Direct Primary Care Practice, Travel Medicine Clinic, Functional Medicine Practice and Urgent Care Clinic in intown Atlanta in the Virginia-Highland neighborhood on Ponce de Leon Ave. right across from La Fonda.

Our address is:
920 Ponce de Leon Ave NE
Atlanta, GA 30306

How long have you been in business?

We’ve been proudly serving our intown Atlanta community since 2004.

How can I schedule an appointment?

New and current patients must call our office at 404-815-1957 to schedule an appointment.

Telemedicine appointments are available.

I am a new patient. Where can I send my medical records?

Have your previous provider fax us your medical records to 404-815-1954.

How do I get my medical records?

Through your Athena patient portal.

Is there parking?

Yes, we have free parking in the back of our building.

Do you take walk-ins?

Yes. Walk-ins are welcome at our Urgent Care Clinic and Travel Medicine ClinicPear’d and Highland Personal
Health
members can also walk in to see their provider.

We appreciate appointments, but if you’re sick, come on in and we’ll work you into the schedule.

Can I get a well-patient exam today?

Making an appointment for a well-patient exam is preferable. Detailed physical exams like these take more time than other office visits – and some of the lab tests involved require you to fast for at least 10 hours prior to taking them. However, we’re happy to try and work you in – so just give us a call at 404-815-1957.

Do you treat infants?

We will treat patients six months old and older. That said, we want to ensure the best treatment for your baby and believe pediatricians are uniquely positioned to provide that care.

Do you prescribe pain medications?

Yes. We prescribe short-term pain medications as indicated for acutely painful conditions. We do not provide long-term pain management for chronic conditions, unless we’re actively treating you as a Pear’d or Highland Personal Health member. Each request for pain medication requires an in-person evaluation.

Can I get a refill on a prescription that was prescribed by my previous doctor?

In most cases, yes. Since this varies case by case, please contact us at 404-815-1957.

How can I refill my prescription?

If it has been six months or less since your last visit, please call your pharmacy for a refill and they will contact us directly.

If it has been more than 6 months, you will need to be seen by one of our providers.

Existing patients can also use their Athena patient portal.

How many days does it take for my lab results to come back?

Anywhere from 2-7 business days, depending on particular test and the laboratory used.

How can I get in touch with my provider?

Send a message through your Athena patient portal.

How long does it take for my provider or a staff member to respond to my question?

Our aim is to respond to all calls from members within 24 hrs. However, if you call on Friday afternoon, you may not be answered until the following Monday. 

Get the healthcare you deserve.

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What people are saying

audrey melser

Everyone is so lovely!

Everyone at Highland Urgent Care was so lovely!! They were able to fit me for a vaccine just in time for applying for my visa. The entire staff is so accommodating.

Audrey Melser

The best experience at an urgent care center

The best experience I’ve had at an urgent care center. There was no wait to get in and the providers are experienced, kind and so friendly. I highly, highly recommend Highland care center!

Nia Washington

kimberly krautter

Fit me in right away.

I needed urgent travel vaccinations and Highland Family Medicine fit me in right away. They didn’t just give the shots and send me on my way. They actually explained everything I needed to know in clear terms. After this experience, I might just join the practice as a new patient!

Kimberly Krautter