people in lobby at Highland Urgent Care & Family Medicine

FAQ

M–F 9:00am–5:00pm
Walk-ins Welcome

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General Questions

Where are you located?

We’re a Direct Primary Care Practice, Travel Medicine Clinic, Functional Medicine Practice and Urgent Care Clinic in intown Atlanta in the Virginia-Highland neighborhood on Ponce de Leon Ave. right across from La Fonda.

Our address is:
920 Ponce de Leon Ave NE
Atlanta, GA 30306

How long have you been in business?

We’ve been proudly serving our intown Atlanta community since 2004.

How can I schedule an appointment?

New and current patients must call our office at 404-815-1957 to schedule an appointment.

Telemedicine appointments are available.

I am a new patient. Where can I send my medical records?

Have your previous provider fax us your medical records to 404-815-1954.

How do I get my medical records?

Through your Athena patient portal.

Is there parking?

Yes, we have free parking in the back of our building.

Do you take walk-ins?

Yes. Walk-ins are welcome at our Urgent Care Clinic and Travel Medicine ClinicPear’d and Highland Personal
Health
members can also walk in to see their provider.

We appreciate appointments, but if you’re sick, come on in and we’ll work you into the schedule.

Can I get a well-patient exam today?

Making an appointment for a well-patient exam is preferable. Detailed physical exams like these take more time than other office visits – and some of the lab tests involved require you to fast for at least 10 hours prior to taking them. However, we’re happy to try and work you in – so just give us a call at 404-815-1957.

Do you treat infants?

We will treat patients six months old and older. That said, we want to ensure the best treatment for your baby and believe pediatricians are uniquely positioned to provide that care.

Do you prescribe pain medications?

Yes. We prescribe short-term pain medications as indicated for acutely painful conditions. We do not provide long-term pain management for chronic conditions, unless we’re actively treating you as a Pear’d or Highland Personal Health member. Each request for pain medication requires an in-person evaluation.

Can I get a refill on a prescription that was prescribed by my previous doctor?

In most cases, yes. Since this varies case by case, please contact us at 404-815-1957.

How can I refill my prescription?

If it has been six months or less since your last visit, please call your pharmacy for a refill and they will contact us directly.

If it has been more than 6 months, you will need to be seen by one of our providers.

Existing patients can also use their Athena patient portal.

How many days does it take for my lab results to come back?

Anywhere from 2-7 business days, depending on particular test and the laboratory used.

How can I get in touch with my provider?

Send a message through your Athena patient portal.

How long does it take for my provider or a staff member to respond to my question?

Our aim is to respond to all calls from members within 24 hrs. However, if you call on Friday afternoon, you may not be answered until the following Monday. 

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What people are saying

The best kind of healthcare experience!

I can’t say enough positive things about Dr. Nick Beaulieu and the team of doctors and practitioners. The approach to patient care is top-notch with state-of-the-art approaches to diagnosis and treatment. Parking is super easy and the process is fast and efficient. I strongly recommend Highland Urgent Care to anyone looking for the very best kind of health care experience.

Elisa Kodish

I started going here years ago when I worked as a bartender and didn’t have health insurance. Dr. Nick and his team care, listen, and they’re honest. You won’t expect one price and have them come back with surprise fees. I never have to wait long. Everyone is so kind and helpful. I recommend this place to everyone!

Paige Lane

reshaunda johnson

One Stop Shop

Been a patient for about 6 years. They’re quick friendly and helpful. I especially love that they take office visits as well. That makes it a one stop shop for me.

Reshaunda Johnson